How, and to whom, are complaints submitted?

• A. Email, to The Division
• B. In writing, to The Division
• C. In writing, to The DBPR
• D. In person, to The Division

Answer: (B)

Complaints are submitted in writing to The Division. The Division handles regulatory investigations, so a written submission provides a clear, formal record that can be reviewed and supported with any documents or evidence. This formal process ensures the complaint is properly tracked and processed through the investigative steps. Submitting by email or in person isn’t described as the standard method in this context, whereas a written complaint directed to The Division is.