Under the do not call rules, a licensee may call a customer within 18 months after the last purchase, delivery, or payment, and within how many months after that customer makes an inquiry?

• A. 3 months
• B. 6 months
• C. 12 months
• D. 18 months

Answer: (A)

In Do Not Call rules, there are two timing windows based on the relationship and actions of the customer. If there’s an established business relationship and the last purchase, delivery, or payment occurred, you may call for up to 18 months after that date. However, if the customer has explicitly made an inquiry, the allowed window to follow up is much shorter—three months after that inquiry. This reflects a shift from general relationship-based permission to a brief window designed to address the customer’s expressed interest without prolonging unsolicited contact. So after an inquiry, the correct window is three months, not six, twelve, or eighteen.